Return & Refund

At TAAD GALLERY, we strive to provide our customers with the highest quality art print products and an exceptional shopping experience. We understand that occasionally situations may arise where a refund or return is necessary. To ensure transparency and clarity, we have outlined our Refund and Return Policy below:

1. Refund Eligibility:

  • Refunds may be issued under the following circumstances:
    • The received art print product is damaged, defective, or significantly different from the description.
    • The art print product is lost or undelivered during shipping.
  • Refund requests must be submitted within 7 days of receiving the art print product.

2. Return Procedure:

  • To initiate a return, please contact our customer service team at with your order number and a detailed explanation of the issue.
  • Our team will assess your request and provide you with instructions on how to return the art print product.
  • Art print products must be returned in their original packaging and in the same condition as received.

3. Refund Process:

  • Once the returned art print product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original method of payment within 7 business days.

4. Non-Refundable Items:

  • Certain items are non-refundable, including:
    • Customised or personalised art print products.
    • Digital downloads or printable art.
    • Art print products that have been damaged due to mishandling or misuse.

5. Shipping Costs:

  • Shipping costs for returning the art print product are the responsibility of the customer unless the return is due to an error on our part or the product is defective.

6. Exchange Policy:

  • Exchanges may be offered for damaged or defective art print products. Please contact our customer service team for further assistance.

7. Customer Satisfaction:

  • Our priority is your satisfaction. If you have any questions or concerns about your order, please don't hesitate to reach out to us. We are here to help!

By making a purchase from TAAD GALLERY, you acknowledge and agree to abide by the terms of our Refund and Return Policy.

If you have any further inquiries or require assistance, please contact us at

Thank you for choosing TAAD GALLERY as your favourite art print store. We appreciate your business!